Batjalli FAQ — Answers to All Your Questions

The most common cause of login issues is an incorrect password or email address. First, double-check that your credentials are right. If you've forgotten your password, use the "Forgot Password?" link. You can also try clearing your browser cache. If the problem persists, contact us at support@batjalli.net.

No. Batjalli's policy allows each person to hold only one account. Opening multiple accounts is a violation of our terms and may result in all associated accounts being permanently closed. If you already have an account, please continue using it.

To complete KYC verification on Batjalli, upload your documents from your profile settings. A clear photo of your National ID (NID) or passport is typically required. Once verified, your withdrawal limit increases and your account becomes fully active.

• National ID (NID) or Passport
• Selfie photo (if required)
• Proof of address (where required)

Yes, you can request to close your Batjalli account. Email support@batjalli.net or reach out via live chat in the Help Center. Make sure to withdraw any pending balance before closing your account.

The minimum deposit at Batjalli is just ৳200. Even at this amount, you have full access to all games and betting markets. The maximum deposit limit depends on your account verification level.

Deposits via bKash, Nagad, or Rocket are usually credited to your Batjalli account within minutes. Bank transfers may take 1–3 business days. If more than 30 minutes have passed, contact support with your transaction ID.

Batjalli does not charge any fees on deposits. Every amount you send is credited to your account in full. Note that your mobile banking provider may apply their own service charges as per their own policies.

The minimum withdrawal amount at Batjalli is ৳500. Withdrawals below this amount are not permitted. The maximum withdrawal limit depends on your account verification level — a fully verified account comes with a significantly higher limit.

If your withdrawal has been pending for more than 24 hours, contact us at support@batjalli.net with your transaction ID. Withdrawals are sometimes held due to incomplete KYC verification — check your profile to see your verification status.

Bonus wagering means you need to place a certain amount of bets before you can withdraw bonus funds. For example, if the wagering requirement is 20x and your bonus is ৳1,000, you'll need to wager a total of ৳20,000 before withdrawing. Full terms are available on the terms and conditions page.

Yes, Batjalli offers free spins on selected slot games from time to time. Free spins are available during new game launches, special occasions, and weekly promotions. Check the Promotions section of your account regularly to stay updated.

Batjalli offers a weekly reload bonus for regular members. You can earn a set percentage bonus on your deposit each week. Log in and visit the promotions page to see active offers.

Live betting means placing bets while a match is in progress. In Batjalli's Live Betting section, you can follow real-time scores and updated odds for ongoing matches. Reading the game as it unfolds can give you an edge and improve your chances of winning.

Yes. If a match is cancelled or Batjalli voids a bet, the full stake is refunded to your account. Refunds are typically processed within 24 hours.

Yes, Batjalli is fully mobile-friendly. You can play directly from your browser on both Android and iOS devices — no app download needed. All features are available seamlessly through your mobile browser.

Yes. Batjalli's Live Casino section lets you play baccarat, roulette, blackjack, and more with real trained dealers via real-time video streaming — just like being in an actual casino.

Head to the Batjalli lottery section and purchase your preferred lottery tickets. Each draw result is determined fairly and impartially. If you win, your prize is automatically credited to your Batjalli account.

Log in to your Batjalli account and go to Settings > Security. From there, you can enable two-step verification. An OTP will be sent to your mobile number, which you'll need to enter each time you log in.

If you notice any unusual activity on your account, change your password immediately and contact us at support@batjalli.net. Our security team will act quickly to secure your account.